Claims Handling

THE AMANA MARINE CLAIMS HANDLING MISSION

Damage and liability incidents can result in voyage delays, customer dissatisfaction, and loss of profits. At Amana Marine, our mission is to protect our Members from these business disruptions by responding swiftly and proactively to reported incidents. Our first priority is to establish the nature and severity of the incident. We then mobilize the appropriate expertise to the site to advise the master and crew, investigate the underlying causes of the loss, and assist in bringing the situation under control as quickly as possible.

NOTIFICATION AND DEFENCE OF LIABILITY CLAIMS

In the event of a loss or damage incident, Members should notify an Amana Marine regional office or their broker immediately. This ensures prompt attendance by a Club-appointed correspondent or marine surveyor, who will gather the necessary evidence to support the defense and resolution of any liability claims. We encourage Members to work closely with Amana Marine and our representatives to avoid unnecessary admissions of liability, restrict access to the incident site by claimant representatives, and preserve evidence in a way that benefits both the Member and Amana Marine.

MITIGATION (MINIMISATION) OF LOSS

Amana Marine will guide Members on how to actively encourage and assist with loss minimisation. This may include immediate on-site actions such as facilitating the protection and separation of damaged cargo, the urgent use of shipboard oil pollution control equipment, or providing swift medical care to injured crew, passengers, or stevedores. The expenses incurred from these loss-mitigation actions (referred to as ‘sue and labour’ costs) are covered by Amana Marine under our insurance policies.

LOSS ASSESSMENT AND LIABILITY CLAIMS SETTLEMENT

Amana Marine’s in-house Claims Executives will assess the amount and underlying causes of the alleged third-party claimant loss. They will also consider the potential defenses available to the Member. If necessary, specialist advice from maritime lawyers will be sought. Our Claims Executives will communicate directly with the claimant’s representatives to negotiate a resolution on the best terms for the Member. Once a resolution is reached, the proposed settlement terms will be presented to the Member for formal consideration and approval. Liability claims settlement will then be finalized, and the Member will be protected through a signed receipt and release document from the claimant.

​​​​​​​LOSS ADJUSTMENT AND REIMBURSEMENT TO THE MEMBER

During the Loss Assessment and Liability Claims Settlement process, Amana Marine’s Claims Executives will refer to the Club Rules to ensure the circumstances of the loss fall within the comprehensive terms of our cover. In most cases, the transition from Claims Settlement with liability claimants to the formal indemnity process and Claims Reimbursement to the Member will be smooth and integrated. If any concerns arise, constructive communication between Amana Marine’s Claims Executives, the Member, and their broker will take place to ensure a positive resolution and closure of the incident file.

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